I flew JetBlue from Boston to Atlanta on the Airbus A220. The A220 is a great looking airplane from the outside and I was looking forward to my first ride in one. Boston is a JetBlue A220 hub.
Our initial jet had mechanical issues which caused a delay and jet swap, JetBlue comped us breakfast and then we were on our way to Atlanta.
Boston to Atlanta – JetBlue A220
JetBlue flight 797
Airbus A220–300
Airplane name: Boogie Woogie Bluegle Boy (N3062J)
Seat 20A Fare type: Blue, economy
Cabin configuration: 2-3 throughout
Boston Logan Airport (BOS) Terminal C to Hartsfield-Jackson Atlanta International (ATL) Concourse T
Booking
JetBlue offered three fare types on this flight: Basic Blue, Blue, and Blue Plus. There is no Mint on the A220 as I write this.
I bought the Blue fare for its no-change-fee flexibility. Seat space is not really a differentiator on JetBlue as all seats provide above average seat pitch. The differences are in the restrictions, flexibility, and perks. (August 2023, source JetBlue )
JetBlue Fare Types
| Class | Carry-on Bag | Personal Item | Checked Bag(s) | Change/ Cancel |
|---|---|---|---|---|
| Basic Blue | Not allowed | 1 | 0 | $100/$200 |
| Blue | 1 | 1 | 0 | No fee |
| Blue Plus | 1 | 1 | 1 | No fee |
| Mint | 1 | 1 | 2 | No fee |
I used a Marriott Bonvoy Free Room Night award for the stay, a perk that comes with my Marriott Boundless Visa card.
The Boundless card has a $95 annual fee, which is easily covered by a single stay and appropriate for my occasional travel. Here’s my full review of the Marriot Bonvoy Credit Cards.
Logan Airport
The airport was busy at 5 AM. Having checked-in the night before via the JetBlue app, and with no bags to check, I was through security and heading to the gate in 15 minutes.
It was nice to see two customer service agents staffing the service desk at this early hour.
The Flight
We boarded on time; I had seat 20A on the left side. A 32 inch seat pitch was plenty for me at 5’9.
The in-flight entertainment (IFE) system has a touch screen with a large selection of entertainment and satellite powered live TV. This system would be perfectly fine for a much longer, transcontinental or overseas flight.
There is a USB-A port under the system’s power icon and USB-C and power port on the metal seat support below.
WiFi is free on JetBlue. Once airborne, I was able to connect my iPhone. Connecting is somewhat cumbersome, requiring joining the network then navigation through the web interface and watching the required ad.
WiFi caveat: be sure to disable any ad blocker you might be using on your phone since watching an ad is the mandatory final step in connecting to the Wifi.
Delays
About 15 minutes after boarding I got the first of a series of flight delay notifications via email and the JetBlue app. This eventually led to using another jet. Fortunately, our replacement aircraft was another A220.
At one point during troubleshooting the first office notified us that they would have to “turn the airplane off, then on again.” This made me chuckle, I suppose it sounds better than we have to reboot the airplane.
The replacement jet was an inbound flight that had to be deplaned and serviced. JetBlue offered meal vouchers which was a nice surprise. I tracked down a bagel and coffee across from the Cape Air gate. There was a closer Dunkin (a local coffee/donut brand) but it was mobbed.
We boarded the replacement aircraft and taxied to runway 9. The A220 engines made their distinctive, power-up groan and we were on our way. Takeoff, climb, and cruise were normal.
The cabin of the A220 is configured with 140 seats in a 2-3 seating arrangement that limits middle seats to one per row. Combining the 2-3 configuration with generous seat pitch and a top IFE makes for a comfortable flight. (JetBlue also flies the A220s coast-to-coast from Boston; flights on which this seating arrangement would be especially welcomed in a narrow-body airliner.)
The overhead bin space is typical of a modern airliner. The lavatory however was much more spacious than I expected it to be. It’s hard to capture that in a photo but you can see it in the video I will mention later.
Atlanta Airport
We dodged some weather coming into Atlanta, on our way to a routine landing. Just before the runway we flew over the Porsche Driving Experience facility which is next to the Kimpton Hotel. In the return flight trip report I covered my attempt to have lunch and do some plane spotting at the hotel.
Endless Walking
After leaving the airplane I began the substantial walk to the exit. No moving walkways, its all foot power in Concourse T. Best to flag down a courtesy cart if a half mile walk is too long for you.
I did this BOS-ATL round trip in one, long day. My iPhone recorded 12,852 steps!
Following the ground transportation signs eventually led me to the taxi stand instead of the intended ride share area. Fortunately, the ride share exit is close to the taxi exit but down one level.
All told, my JetBlue A220 experience was very good. You can watch the Flight Report video of this trip on YouTube. No music, no commentary and there is clickable timeline in the description that will take you to specific parts of the video.
In a nutshell, JetBlue’s economy class is very comfortable with a 32 inch seat pitch. The 2-3 seating arrangement limits the middle seat to just one per row. The in-flight entertainment system is top notch and the A220 is a pleasure to fly in.
Related articles
JetBlue A220 Flight Review – Full Trip Report My return trip with a stop at the Delta Air Lines Flight Museum.